This Privacy Policy describes how ContentCloud ("we," "our," or "us") collects, uses, and protects your personal information when you use our service.

1. Information We Collect

Personal Information

We only collect information you provide directly:

• Account Information: Email address, username, and encrypted password when you create an account
• Profile Information: Any additional information you choose to add to your profile
• Communication: Messages you send us for support or feedback

Usage Analytics

We use cookie-free, self-hosted and privacy-focused Umami analytics to understand how our service is used:

• Pages visited and time spent
• Referral sources
• Device type and browser information
• General location (country/region level only)

Important: Our analytics are privacy-focused, cookie-free, and do not track individuals across sessions.

2. How We Use Your Information

We use your information solely to:

• Provide and improve our service
• Communicate with you about your account
• Respond to your support requests
• Understand usage patterns to improve user experience
• Ensure security and prevent abuse

3. Data Storage and Security

Your data security is our priority:

• Location: All data is stored on servers within the European Union
• Encryption: Data is encrypted in transit and at rest
• Access: Only authorized personnel have access to your data
• Backups: Regular backups are maintained for service reliability

4. Data Sharing

We do not sell, rent, or share your personal information with third parties, except in these limited circumstances:

• Legal Requirements: When required by law or to protect our rights
• Service Providers: Trusted providers who help operate our service (all bound by strict confidentiality)
• Business Transfer: In the event of a merger or acquisition (users would be notified)

5. Your Rights (GDPR)

Under the General Data Protection Regulation, you have the right to:

6. Cookies and Tracking

We use minimal cookies for essential functionality:

• Session Cookies: To keep you logged in
• Security Cookies: To prevent fraud and abuse
• No Tracking Cookies: We do not use advertising or tracking cookies

Our Umami analytics system is cookieless and respects Do Not Track preferences.

7. Data Retention

We retain your data only as long as necessary:

• Account Data: Until you delete your account
• Analytics Data: Aggregated data kept for up to 2 years
• Support Communications: Up to 3 years for quality and legal purposes

8. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy occasionally. We will notify users of significant changes via email and post the updated policy on our website. Continued use after changes constitutes acceptance.

10. International Users

While our servers are in the EU, users from other countries are welcome. By using our service, you consent to the transfer and processing of your data within the European Union under GDPR protections.